Job Description
- Provide individual/group counselling and support to our corporate clients.
- Maintain prompt and accurate documentation of client case files, including all necessary administrative tasks, follow-up, referrals, and recording responsibilities related to cases managed or referred.
- Manage the EAP Plus Hotline / Emergency Hotline and undertake duties on a weekly rotational basis.
- Provide case management and liaison with affiliates and various parties in providing end-to-end support of EAP Plus services.
- Provide crisis intervention and support during critical incidents in the workplace.
- Develop, prepare training materials and conduct training sessions on mental health, wellness or other related topics.
- To assist in client relationship management to develop and manage business relationship with existing corporate clients and new prospects.
- Act as the Account Manager or coordinator for the assigned accounts in India when necessary.
- Collect market information and reflect client feedback to support the company’s business planning activity
Job Requirements
- Master's degree holder or equivalent in Counseling, Clinical Psychology or related disciplines
- With 3-5 years of working experience related to counseling, preferably in a corporate or EAP setting
- Strong analytical and quick problem-solving skills
- Excellent organization, interpersonal and communication skills
- Detail-minded and able to work across a diverse array of internal teams
- Good command in spoken and written English